Support
Help for KinderGlow testers — installing the app, what to expect, and how to reach us.
KinderGlow is in closed internal testing on Google Play. The app is not publicly listed and cannot be found by searching the Play Store. You need an invitation to install it.
Getting in touch
Email support@kinderglow.in. We read every message. If you are reporting a problem, it helps a great deal if you can include:
- your phone or tablet model and Android version;
- what you were doing when it went wrong;
- the app version, shown on the About screen inside the app;
- a screenshot, if the problem is visible on screen.
Please do not include passwords or sign-in codes in an email — we will never ask you for your Google password. If you send a screenshot, it may show your child's name or their activity; crop it or blank that out if you would rather we did not see it.
Installing the test build
- Tell us the Google account email you want to test with, so we can add it to the tester list.
- Open the invitation link we send you, on the device you will test with, and accept the invitation.
- Follow the link from that page to KinderGlow on Google Play and install it as usual.
- Open KinderGlow and sign in with the same Google account you gave us.
The invitation is tied to that specific Google account. If you sign in to Play with a different account, the app will not be available to install.
Common problems
KinderGlow is not available on Google Play
The account signed in to the Play Store is usually not the one on the tester list, or the invitation has not been accepted yet. Check which account Play is using, accept the invitation with that account, and allow a little time for Play to catch up.
Sign-in opens the browser and does not come back
Sign-in deliberately opens your device browser and then returns to the app. If it stalls, close the browser tab, reopen KinderGlow and try once more. If it keeps happening, tell us your device model and Android version.
Activities or content will not load
KinderGlow needs a connection the first time it loads a class's content, and caches it afterwards. Check the device is online and try again. If it persists, email us with the app version from the About screen.
The app says the build is not configured
That screen means the build itself was assembled incorrectly — it is not something you can fix on the device. Please send us a screenshot; we will issue a corrected build.
What is not switched on yet
So testers know what to expect, these are deliberately inactive in the test build:
- Voice input — the app will not ask for microphone access.
- Payments and subscriptions — nothing is chargeable, and no payment method can be added.
Your data
Our Privacy Policy explains what KinderGlow collects and where it is stored. To have a child profile or your whole account deleted, email support@kinderglow.in from the address you signed in with.